Clinical research thrives when compassion meets consistency—and Brittany White exemplifies both. As a dedicated recruiter at Excell Research, Brittany’s blend of patient-first care and structured follow-up has earned her recognition as March Site Staff of the Month on Power.

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Spotlight on Brittany White

“Power gives me everything I need to reach out confidently and confirm eligibility quickly. It saves time, it’s intuitive, and it really supports the kind of patient care we strive for.”

Brittany brings over a decade of patient-facing medical experience to her role in clinical research. Her process is built around structure and reliability. We dive into her best practices for sites below.

The results speak for themselves. Brittany and the Excell Research team have consistently been top performers across the trials they run with us at Power.

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Brittany's Best Practices:

• Repeated outreach: Every patient hears from her via three contact methods—call, text, and email—three days in a row, ensuring no one slips through the cracks

• Meeting patients where they are: Even though email may be increasingly less popular among patients, she keeps it in the mix for the patients who prefer outreach there

• Patient centered follow up: Asks patients for requested callback time and honors consistent follow up per their availability

Brittany’s secret? She makes patients feel heard. ‍

"They just want to know that you’re a real person and that you’re taking them seriously,” she shared.

That personal connection- while remaining thorough and professional, has been key to building trust and increasing engagement.

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Quality Patients, Smart Tools and Better Results

Brittany highlighted several ways the Power platform has enabled her performance:

• Enriched patient profiles: Prescreening responses, electronic medical records, and eligibility details are available upfront, making it easier to assess fit

• Prioritizing qualified patients: Clear visual indicators for disqualifying criteria help staff focus on eligible patients

• Seamless tracking: Automatic tracking of calls, texts, and messages ensures no patient interaction is missed, keeping follow-ups seamless

• Responsive support: Power team is available to swiftly resolve questions to keeps recruitment moving without delay

This combination of quality patient profiles and actionable data allows Brittany to move fast—without sacrificing the patient experience.

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Making a Difference

Whether it’s rescheduling a call to match a patient’s needs or gently guiding them through eligibility criteria, Brittany’s work is a reminder that recruitment is as much about people as it is about process. She treats each conversation as an opportunity to build trust and connection—and it shows in her results.

We’re proud to recognize Brittany White as March’s Site Staff of the Month, and grateful for her commitment to turning interest into impact, one patient at a time.

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Sites with a 40% conversation rate or higher are part of Power's SuperSite list, while the top 20 most engaged sites are part of our Power Preferred list. Excell Research is a Power Preferred site.

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